Skip to main content

Customer Information

We've updated our website. Sign-in, basket, checkout, and account features are temporarily unavailable while we complete the move. Please check back later to place orders and view your library — feel free to explore in the meantime!

Big Finish - For the Love of Stories

Launch Day

Firstly, welcome to the new Big Finish Website!

As we move from our previous store to this new one, there are some steps we have to take to ensure that everything is working for both our new and existing customers. Some helpful information on how to navigate the new website can be found here. Below are a few key points relating to the launch process and what to expect over the next few days.

  • The old website has not been deleted, so you can rest assured all of your data and download libraries are safe and will not be touched until we are sure that everything is where it needs to be.

  • For the next few hours our new site will be in 'exploration mode', allowing you to search, browse, and listen to trailers or podcasts, but not make any purchases or access your account. This time allows us to finish migrating purchases from the last few days into your accounts and run tests to ensure that everything matches with your current library.

  • Once all of these checks have been completed we will unlock the checkout and your library. You can login with your existing email address and password as this has been kept.

  • Note for our subcribers: Some subscriber only supplementary media will not be available immediately as migrating this across is a detailed task, and to ensure accuracy, is being held until after the initial launch. We appreciate your understanding and patience in the meantime.

  • The new website includes a number of additional features, however there are some that exist on our old website including You've Got This, and Wish Lists, that are being reviewed before being re-introduced on the new platform. They will return, but we want to ensure they enhance the customer journey before being released. We will share updates on such developments in the following days and weeks.

App Users

We have not built a new app alongside the website, however we have moved our database which means an update is required. This update is being reviewed by the app stores, and will be released as soon as possible.

In this interim period, your offline content will still be available but you will be unable to download new content from your library on the app. All content will be accessible through the website, so you will be able to see that your downloads are all still there.

We recommend visiting your app store and updating the Big Finish app at your earliest convenience when the update is live. Once you have completed the update your library will re-sync and access will be restored. If you have offline content you will need to re-download this following the app update.

*With lots of customers likely to access their accounts at a similar time, we strongly recommend you do not download multiple titles simultaneously as this will impact download speed for all customers*